1. About These Terms

These Terms & Conditions apply to the use of the Benett Atelier website and to orders placed through our online shop.

Separate project terms, quotations or written agreements may apply to individual design services, consultations, made-to-measure garments, collaborations and special projects.

Please read these terms before placing an order.

Nothing in these terms limits statutory consumer rights that cannot legally be excluded.

2. Business Information

Benett Atelier

Email: contact@benettatelier.co.uk

Telephone: 07851 524488

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order.

Where a product is intended for a child, the order must be placed and supervised by an adult.

4. Products and Descriptions

We take reasonable care to describe products accurately.

Because products may be handmade, made in small quantities or created through pre-order, minor variations may occur in:

• colour;
• fabric placement;
• stitching;
• finishing;
• pattern alignment;
• measurements;
• decorative details.

These variations do not automatically mean that a product is faulty, provided it remains consistent with the description and agreed specification.

Colours may appear differently depending on lighting, photography and screen settings.

Product photographs are illustrative, but the customer will receive the product described in the listing. Props, dolls, shoes and accessories are not included unless expressly stated.

5. Doll Clothing

Doll clothing listings will state the intended measurements or approximate compatibility.

Customers must check the measurements before ordering. References to a doll type or approximate size describe intended compatibility and do not imply sponsorship, approval or affiliation with the manufacturer of that doll.

Unless clearly stated:

• the doll is not included;
• footwear and accessories are not included;
• decorative props are not included.

Some products may contain small parts and may not be suitable for young children. Any specific warning included with a product must be followed.

6. Prices

Prices are shown in pounds sterling and include VAT where applicable.

Delivery charges are displayed separately before checkout.

We may change prices at any time, but a price change will not normally affect an order already accepted.

If a price or product description contains an obvious error, we may contact the customer before accepting or fulfilling the order.

7. Placing an Order

Placing an order is an offer to purchase the selected product.

After the order is submitted, an automated acknowledgement may be sent. This acknowledgement does not necessarily mean that the order has been accepted.

A contract is formed when we send confirmation that the order has been accepted or begin preparing or dispatching the product, depending on the wording of the order confirmation.

We may decline or cancel an order where:

• payment is not authorised;
• a product is unavailable;
• the order information is incomplete;
• a clear pricing or description error has occurred;
• the delivery address cannot be served;
• the order appears fraudulent;
• we cannot reasonably complete a pre-order or customised product.

If we cancel after payment has been taken, the relevant payment will be refunded.

8. Payment

Payment must be made through the methods offered at checkout.

The customer confirms that they are authorised to use the selected payment method.

For individual projects, a deposit or staged payments may be required. The payment schedule and cancellation consequences will be stated in the quotation or project agreement.

9. Pre-Order Products

A pre-order product is ordered before it is ready for dispatch and may be created after the order is placed.

The estimated preparation or release period will be shown on the product page.

Pre-order status alone does not make a product personalised or remove statutory cancellation rights. Additional rules are set out in our Pre-Order Terms.

10. Made-to-Order and Personalised Products

Some products may be made after an order is placed but still use standard sizes and standard product options.

Other products may be created according to:

• individual measurements;
• personalised wording;
• a customer-selected combination not ordinarily offered;
• an individual design brief;
• another clearly personal specification.

Where a product is genuinely made to a customer’s specifications or clearly personalised, the statutory right to cancel for change of mind may not apply.

This does not affect rights where an item is faulty, not as described or otherwise fails to meet legal standards.

11. Design Services

A request for a consultation or quotation does not oblige Benett Atelier to accept the project.

Before accepting a project, we may consider:

• complexity;
• timescale;
• budget;
• materials;
• fittings;
• location;
• available capacity;
• whether the project is suitable for the studio.

The agreed scope, price, payment schedule, estimated completion date and included revisions should be recorded in writing.

Work outside the agreed scope may require an additional fee and extension of time.

12. Measurements and Fittings

Customers are responsible for providing accurate information and attending agreed fittings.

Where a customer supplies measurements remotely, Benett Atelier is not responsible for fit problems caused by inaccurate measurements or failure to follow measurement instructions.

If measurements change after work begins, alterations or remaking may involve an additional charge.

Where Benett Atelier takes measurements or conducts fittings, reasonable adjustments within the agreed design process will be discussed.

13. Customer-Supplied Materials and References

The customer confirms that they have permission to provide any photographs, artwork, logos, text or other materials supplied for a project.

Inspiration images may be used to explain style or direction. Benett Atelier does not agree to reproduce protected designs, logos, characters or branded products in a way that infringes another party’s rights.

We may refuse a request that appears unlawful, misleading, unsafe or inconsistent with the studio’s standards.

14. Intellectual Property

Unless otherwise agreed in writing:

• Benett Atelier retains copyright and intellectual property rights in original sketches, concepts, patterns, artwork and design materials created by the studio;
• purchasing a garment does not transfer rights to reproduce the design commercially;
• customers may use the finished product for normal personal use;
• commercial reproduction, manufacturing or resale of the design requires written permission.

Where a business or production requires an assignment or licence of design rights, this must be agreed separately in writing and may involve an additional fee.

Benett Atelier will not publish identifiable private project material without appropriate permission.

15. Delivery

Delivery arrangements are governed by our Delivery Information page.

Estimated preparation and delivery dates are not guaranteed unless expressly agreed as binding.

Where a deadline is essential, the customer must tell us before placing the order or accepting a project quotation.

16. Cancellations, Returns and Refunds

Cancellation and return rights are explained in:

• Returns & Refunds;
• Pre-Order Terms;
• any individual project agreement.

Nothing in these policies removes statutory rights relating to faulty, misdescribed or unsatisfactory goods.

17. Promotions and Discount Codes

Promotions may be subject to separate conditions.

• only one discount code may be used per order;
• codes cannot be exchanged for cash;
• codes may be withdrawn before use;
• discounts do not normally apply retrospectively.

18. Website Accounts

Customers are responsible for keeping login information confidential.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.

19. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted access.

We may update, suspend or withdraw parts of the website for maintenance, security or business reasons.

20. Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights;
• any other liability that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

For business customers, additional limitations may be agreed separately.

21. Events Outside Our Reasonable Control

We are not responsible for delay caused by events outside our reasonable control, including serious illness, transport disruption, supplier failure, postal disruption, fire, flood, severe weather or government restrictions.

We will contact the customer where reasonably possible and take appropriate steps to minimise disruption.

If a delay becomes substantial, the customer may have the right to cancel and receive a refund for products or services not supplied.

22. Complaints

Please contact:

contact@benettatelier.co.uk

Include:

• your name;
• order number;
• description of the issue;
• photographs where relevant;
• the resolution requested.

We will try to respond and resolve the issue within a reasonable time.

23. Governing Law

These terms are governed by the law of England and Wales.

Consumers may also benefit from mandatory protections and rights to bring proceedings available in the part of the United Kingdom where they live.

24. Changes to These Terms

We may update these terms from time to time.

The version applying to an order is normally the version published when the order was placed.