Privacy Policy

1. Who We Are

For the purposes of UK data protection law, Benett Atelier is the data controller responsible for the personal information described in this policy.

2. Information We Collect

We may collect the following information:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• account login details;
• order and transaction information;
• product preferences, measurements and selected options;
• information supplied as part of a design enquiry;
• photographs, sketches, reference images or documents you send to us;
• correspondence between you and Benett Atelier;
• information about returns, refunds and complaints;
• technical information such as your IP address, browser, device and website activity;
• marketing preferences;
• cookie and consent choices.

We do not normally receive or store your complete payment card details. Payments are processed through the payment provider selected at checkout.

Please do not send sensitive personal information unless it is genuinely required for the project and we have agreed to receive it.

3. How We Collect Information

We collect personal information when you:

• visit our website;
• create a customer account;
• place or attempt to place an order;
• subscribe to marketing communications;
• contact us by email, telephone or contact form;
• request a consultation or quotation;
• send measurements, photographs or design references;
• take part in a fitting or design project;
• interact with our social media pages;
• accept, reject or customise cookies.

We may also receive limited information from payment providers, delivery companies, website hosting providers, analytics services and social media platforms.

4. How We Use Your Information

We may use your personal information to:

• process and fulfil orders;
• take and confirm payments;
• provide order updates;
• arrange delivery;
• manage customer accounts;
• respond to questions and complaints;
• assess design enquiries;
• prepare quotations and project proposals;
• create made-to-order or customised products;
• organise consultations and fittings;
• prevent fraud and protect the website;
• maintain accounting and tax records;
• improve our website, products and services;
• send marketing communications where permitted;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal claims.

5. Our Lawful Bases

Depending on the circumstances, we process personal information because:

• it is necessary to perform a contract with you or take steps at your request before entering into a contract;
• we must comply with a legal obligation;
• we have a legitimate business interest, provided that your rights do not override that interest;
• you have given consent, particularly for certain marketing communications and non-essential cookies.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Design Measurements, Photographs and References

Where you request an individual design, fitting or made-to-order garment, we may need measurements, photographs or other information to understand and complete the project.

We will use this material only for purposes connected with your enquiry, order or project unless you separately agree to another use.

We will not publish photographs of you, your garments or your project as part of our portfolio or marketing without separate permission.

Please ensure that you have the right to send any photographs, artwork or reference material supplied to us.

7. Payments

Payments may be processed by third-party payment providers such as [STRIPE / PAYPAL / OTHER PROVIDER].

The payment provider processes payment information under its own privacy terms. Benett Atelier usually receives confirmation of the payment, transaction reference and limited customer details rather than full card information.

8. Who We Share Information With

Where necessary, we may share personal information with:

• website and hosting providers;
• WooCommerce and connected service providers;
• payment processors;
• banks and financial service providers;
• delivery and courier companies;
• email and newsletter providers;
• website security, backup and technical support providers;
• analytics and cookie-management providers;
• accountants, insurers and professional advisers;
• government authorities, regulators, courts or law-enforcement bodies where required;
• contractors involved in completing an agreed project, where appropriate.

We only share information where there is a proper business or legal reason.

We do not sell personal information to advertisers or data brokers.

9. International Transfers

Some technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is used.

The privacy policies of individual service providers may provide further information about where and how they process data.

10. How Long We Keep Information

We keep information only for as long as reasonably required.

Typical retention periods may include:

• order, invoice and accounting information: up to six years after the relevant financial period or longer where legally required;
• customer account information: while the account remains active and for a reasonable period afterwards;
• enquiries that do not lead to an order: normally up to 12 months;
• design project files: for the duration of the project and a reasonable period afterwards;
• complaint and dispute records: for as long as reasonably required to resolve the issue and protect legal rights;
• marketing information: until you unsubscribe or withdraw consent;
• cookie information: according to the lifespan of the relevant cookie.

We may retain information for longer where required by law or where it is relevant to a dispute, complaint or legal claim.

11. Marketing Communications

We may send marketing emails where:

• you have actively subscribed;
• you have otherwise given valid consent; or
• the law allows us to contact an existing customer about similar products or services.

You may unsubscribe at any time by using the unsubscribe link in the message or contacting contact@benettatelier.co.uk.

Service messages relating to an order, account or active project are not marketing messages and may still be sent where necessary.

12. Your Rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate information;
• request deletion of information;
• request restriction of processing;
• object to certain processing;
• request transfer of information in a portable format;
• withdraw consent;
• complain about how your information has been used.

Some rights are subject to legal conditions and exceptions.

To exercise a right, contact: contact@benettatelier.co.uk

We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.

13. Security

We use reasonable organisational and technical measures intended to protect personal information.

No website, email system or internet transmission can be guaranteed completely secure. You should keep account passwords confidential and contact us promptly if you believe your account has been compromised.

14. Children’s Information

Our website and services are not intended to collect personal information directly from children without appropriate involvement from a parent or guardian.

Orders and contracts must be placed by a person aged 18 or over.

15. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices, security or content of external websites. You should review their privacy information before providing personal data.

16. Changes to This Policy

We may update this policy where our services, website technology or legal obligations change.

The latest version will be published on this page with an updated revision date.

Cookie Policy

1. What Are Cookies?

Cookies are small files stored on a device when a person visits a website.

They can help a website function, remember customer preferences, maintain a shopping basket, improve security and provide information about website use.

Similar technologies may include pixels, tags and local storage.

2. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for essential website functions, including:

• customer login;
• shopping basket operation;
• checkout;
• order security;
• fraud prevention;
• remembering privacy choices.

These cookies cannot normally be disabled through our cookie banner because the website may not function properly without them.

Preference Cookies

These cookies may remember settings such as language, location or display preferences.

Analytics Cookies

These cookies help us understand how visitors use the website, which pages are visited and whether technical improvements are needed.

Analytics cookies will be used only where the required consent has been obtained.

Marketing Cookies

Marketing cookies may be used to measure campaigns, personalise advertising or understand activity across different websites.

They will not be activated unless the required consent has been provided.

Third-Party Cookies

Some cookies may be set by third-party services used on the website, including:

• payment providers;
• video or social media integrations;
• analytics services;
• advertising platforms;
• embedded content providers.

3. Cookie Consent

When you first visit the website, you may be asked to accept, reject or customise non-essential cookies.

Rejecting non-essential cookies should not prevent you from placing an order, although some optional features may not work fully.

You can change your preferences through the cookie settings link available on the website.

4. Managing Cookies Through Your Browser

Most browsers allow users to block or delete cookies.

Blocking all cookies may affect customer accounts, baskets, checkout and other essential functions.

5. Current Cookie List

The final website should display or link to an automatically generated cookie list showing:

• cookie name;
• provider;
• purpose;
• category;
• duration.

This list must be reviewed after all WordPress, WooCommerce, analytics, social media and payment plugins have been installed.

6. Contact

Questions about privacy or cookies should be sent to: contact@benettatelier.co.uk